Refund Policy

Thank you for supporting our small business! We value your satisfaction and aim to provide high-quality, sustainable products. Please read our refund policy carefully before making a purchase:

1. Returns

   • Customers may return items within 30 days of receipt for a refund.

   • The customer is responsible for the cost of return shipping.

2. Condition of Returned Items

   • Returned items must be in their original, unused condition and include all original packaging.

   • If a returned item is damaged or shows signs of use, making it unsuitable for resale, the customer will not be entitled to a refund unless agreed upon with the business owner.

3. Damaged or Defective Items

   • If you receive an item that is damaged or defective upon arrival, please contact us within 7 days with photos and a description of the issue. We will work with you to find a resolution.

4. Exceptions and Final Sale Items

   • Custom or personalized orders are not eligible for return or refund unless there is a manufacturing defect.

If you have any questions or would like to initiate a return, please contact us at auraleathercraft@gmail.com. We are here to help!

Thank you for your understanding and support!